Patron Protection

In accordance with the regulations issued by the Pennsylvania Gaming Control Board (‘PGCB’), this page provides information which you may find useful in relation to your gaming activity and your account with us.

Deactivate My Account

If you would like to deactivate your account, please go to Account Details>Deactivate Account. You will be prompted to withdraw any remaining funds prior to deactivating and provide a reason for deactivation. Once done, your will be able to deactivate your account.

You can also contact our Player Support team directly, Monday through Sunday between 8am and 12am at 1-855-486-4072.

Playing Responsibly

Unibet Sportsbook and Casino is committed to its players playing responsibly.

We want all of our customers to enjoy real-money gambling as a planned and budgeted entertainment option – like an evening out for dinner, the theatre, or a sporting event. But, as with many other things in life, it is possible to get too much of a good thing. Moderation is the key for all who gamble.

The decision to gamble is a personal choice. No one should feel pressure to gamble – from others or themselves.

Most people play casino games for the enjoyment of playing. This means playing to a reasonable limit, and within their own financial means. For a small percentage of players, gambling games are not a form of entertainment; they are a problem, which must be taken seriously. We take steps to help players that exhibit signs of compulsive gambling. Below is some information on different topics. Players also have access to tools located within their account, which will help them limit and control their access to gambling sites.

Gambling should not be perceived as essential to having a good time.

Limits should be set before starting to gamble. Money spent on gambling should be considered the cost of entertainment. People should only gamble with money they can afford to lose. A person who chooses to gamble should set time and monetary limits and adhere to them.

There are times when people should not gamble. Certain emotional states can heighten the risks associated with gambling. Avoid gambling when feeling lonely, angry, depressed, stressed, or when coping with the death of a loved one. Similarly, gambling should not be used as a way to solve personal or family problems, or to impress others. Never gamble when it interferes with work or family responsibilities, when in recovery for addictive disorders or dependencies, when gambling is illegal, or when trying to make up for prior gambling losses.

Excessive use of alcohol when gambling can be risky. Irresponsibly using alcohol can affect a person’s judgment and interfere with the ability to adhere to predetermined limits.

Risks Associated with Gambling

Gambling can have an impact on a player’s life, some of the risks associated with gambling are:

Losing more money than you budgeted for.
Spending more time gambling than you intend.
Neglecting loved ones.
Declining self-esteem.
Increased stress and anxiety.
Developing a preoccupation with gambling.
Placing increasingly larger bets in order to get a rush.
Gambling to escape or to improve your mood.
Playing to escape from reality.
Heightening states of euphoria which may affect your judgment.

When Might Gambling Be a Problem?

The following highlights a number of questions a player should ask themselves and their loved ones to help identify potential signs of a gambling problem. While these questions are not a diagnostic, psychological, or medical test and should not be used as such, many people who have called gambling helplines have answered yes to one or more of the following questions:

Do you lose time from work due to gambling?
Is gambling making your home life unhappy?
Is gambling affecting your reputation?
Have you ever felt remorse after gambling?
Do you ever gamble to get money to help pay back debts or solve other financial difficulties?
Does gambling decrease your ambition or efficiency?
After losing, do you feel you must return as soon as possible to win back your losses?
After a win, do you have a strong urge to continue and win more?
Do you often gamble until your last dollar is gone?
Do you ever borrow to finance your gambling?
Have you ever sold any real estate or personal property to finance gambling?
Are you reluctant to use ‘gambling money’ for normal expenditures?
Does gambling ever make you careless about the welfare of your family?
Do you ever gamble longer than you had planned?
Do you ever gamble to escape worries or trouble?
Have you ever committed or considered committing an illegal act to finance gambling?
Does gambling make you have difficulty sleeping?
Do arguments, disappointments, or frustrations create an urge to gamble?
Do you have an urge to celebrate good fortune with a few hours of gambling?
Have you ever considered self-destructive behavior as a result of your gambling?

Myths Associated with Gambling

Players often believe in false myths regarding gambling. While the list below is by no means an exhaustive list of gambling myths, some of the commonly held myths are:

A player’s luck changes the more they gamble.
If a player increased the value of their bets, they will win their money back.
That a player can have a lucky day.
Tracking previous results can help a player forecast the coming results.
If a player plays on more than one casino game or in more than one poker game at a time, they will increase their chances of winning.
That a player can develop a special strategy that will help them win.
Knowing a game well will increase a player’s chances of winning.
It’s not possible to become addicted to something like gambling.
To be a problem gambling a player has to gamble every day.
If a player can afford to gamble, then they can’t be a problem gambler.
Only irresponsible people become addicted to gambling.
Problem gambling is easy to recognize.

Practical Tips to Stay within Safe Limits

Don’t gamble when you’re upset or stressed.
Set limits – our Responsible Gaming tools are available to help you monitor your play.
Know how the games work before you wager.
Take frequent breaks.
Only gamble with money you can afford to lose.
Don’t try to win back what you’ve lost.
Stick to your budget .
Balance gambling with other recreational activities.
Limit your alcohol and/or cannabis intake while gambling.
If you’re no longer having fun, stop playing.

How do I keep it fun?

Be proactive and try to stay aware of your habits. We have handy tracking tools available to help playing responsibly become second nature.

Take Self-Assessment Test
Reality Check Alerts

Can I get help & support?

If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER.

Keep in mind that you always have someone to talk to. You may seek professional help from the following organizations:

Gam-Anon of Pennsylvania

Pennsylvania (gam-anon.org)

Gambler's Anonymous of Pennsylvania

www.gamblersanonymous.org/ga/locations/state/table/PA/na/na/na/na/10?#gmap-

US Suicide Prevention Organization

Dial 988 on your telephone.

https://988lifeline.org/

Pennsylvania Gaming Control Board

Pennsylvania Gaming Control Board (pa.gov)

The Pennsylvania Department of Drug and Alcohol’s Gambling Addiction Participating Providers List

https://apps.ddap.pa.gov/gethelpnow/ProviderSearch.aspx?zip

Office of Compulsive and Problem Gambling

https://responsibleplay.pa.gov/

The National Council on Problem Gambling

www.ncpgambling.org

The Council on Compulsive Gambling of Pennsylvania

www.pacouncil.com

Gambling Problem Self-Assessment

https://responsibleplay.pa.gov/do-i-have-a-gambling-problem/quiz/

Self-Exclusion Program

https://responsibleplay.pa.gov/wp-content/uploads/Self-Exclusion_online-guide.pdf

Rules of Responsible Gaming

Rules of Responsible Gaming - Pennsylvania Gaming Control Board (pa.gov)

The Board's self-exclusion brochure

Self_Exclusion_Interactive_Gaming.pdf (pa.gov)

Randomness of Play

https://m.choosehelp.co.uk/topics/gaming-addiction/understanding-randomness-gamblers-fallacy/

How do I limit my play?

Session Time Limit

Deposit Limit

Spend Limit

Single Bet Limit

In addition to setting their own limits, a player can request to adjust their limits at any time through the Responsible Gaming page accessible from the ‘My Account’ menu (when logged in). A player may decrease their limits at any time; however, they are not able to increase the previously set limit until the set limit has expired.

Self-Exclusion/Exclusion/Underage Gambling

A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.

Complaints

To file a complaint with Unibet Interactive Inc. (‘us’) regarding our services or another player on our platform, please email us at Support@pa.unibet.com or visit here 24/7 and include all relevant facts and the circumstances of your complaint. You are required to use all reasonable means to resolve complaints pertaining to the provision of online gaming services directly with us. If you have exhausted all such reasonable means, you can contact the Pennsylvania Gaming Control Board and use the PGCB’s Patron Complaint Form.

Account Security and Unauthorized Use

It is your responsibility to protect your account from unauthorized use and you are prohibited from allowing any other persons to access your Unibet account. If you suspect someone might have used your account without your authorization, you may:

Review your bank and credit card statements for deposits made to your account that were not made by you.
Review your last login time when opening your account.
Check the IP addresses of devices that have logged into your account.
Observe your transaction and casino game history in your account. These can be found in the "History" menu under "Transactions" or "My Previous Bets" section.

Strong Authentication

Enabling Strong Authentication adds an extra level of security when you log into your Unibet account.
If you turn on this option, you'll receive an SMS with a security code to input every time you log in.
Strong Authentication only works if you have an American mobile phone number. Therefore, you must include your country code. For example, 1-123-456-7890.
You can turn on Strong Authentication when logged into your account. Visit the Account Security page under account details.
Email: Support@pa.unibet.com or visit here at any time if you need help.
You can find more information on Strong Authentication in our Help Center.