Table of Contents
- 1 Important
- 2 Introduction
- 3 Acceptance of terms and conditions
- 4 Compliance with laws and location verification
- 5 Permitted participation
- 6 Information technology; intellectual property
- 7 Your representations and undertakings
- 8 Prohibited use of the website (s) ans the services
- 9 Your account
- 10 Payment transactions and payment fraud
- 11 Promotions and bonuses
- 12 Obligations of the company
- 13 Dispute resolution
- 14 No warranty
- 15 Limitations of liability
- 16 Breach of terms and condiitions
- 17 Duration and termination
- 18 General
- 19 Pennsylvania regulations
- 20 Chat feature
- 21 Customer service department and special promotions
- 22 Governing law and waiver of jury trial
- 23 Language discrepancies
- 24 Player disconnection
- 25 Sports Betting
1.1 THIS WEBSITE IS OPERATING THE GAMING SOFTWARE PLATFORM (THE "SOFTWARE") OF UNIBET INTERACTIVE INC., UNDER OPERATOR UNIBET INTERACTIVE INC. AND LICENSEE DOWNS RACING, L.P. (dba MOHEGAN PENNSYLVANIA) ("DOWNS RACING") (UNLESS THE CONTEXT INDICATES OTHERWISE, UNIBET AND DOWNS RACING ARE HEREINAFTER REFERRED TO COLLECTIVELY AS THE "COMPANY", "WE", OR "US"). A CONDITION TO YOUR DOWNLOADING OR OTHERWISE USING THIS SOFTWARE AND ACCESSING THE WEBSITE(S) AND THEIR CONTENT IS THAT YOU ENTER INTO THE FOLLOWING LEGALLY BINDING SUBLICENSE AGREEMENT WITH US, WHICH GOVERNS YOUR USE OF THE SOFTWARE AND THE WEBSITE(S).
PLEASE READ THIS AGREEMENT CAREFULLY TO MAKE SURE YOU FULLY UNDERSTAND ITS CONTENT. IF YOU HAVE ANY DOUBTS AS TO YOUR RIGHTS AND OBLIGATIONS RESULTING FROM THE ACCEPTANCE OF THIS AGREEMENT, PLEASE CONSULT AN ATTORNEY OR OTHER LEGAL ADVISOR IN YOUR JURISDICTION BEFORE FURTHER USING THE WEBSITE(S) AND ACCESSING THEIR CONTENT.
BY CHECKING THE "I AM 21 OR OVER, I ACCEPT THESE TERMS & CONDITIONS" RADIO BUBBLE DURING THE ACCOUNT REGISTRATION PROCESS, YOU AGREE TO THE USE OF ELECTRONIC COMMUNICATIONS IN ORDER TO ENTER INTO CONTRACTS, AND YOU WAIVE ANY RIGHTS OR REQUIREMENTS UNDER APPLICABLE LAWS OR REGULATIONS IN ANY JURISDICTION THAT REQUIRE AN ORIGINAL (NON-ELECTRONIC) SIGNATURE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW. YOU ALSO CONFIRM THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.
IF YOU DO NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT CHECK THE "I AM 21 OR OVER AND I ACCEPT THESE TERMS & CONDITIONS" BOX, DISCONTINUE THE ACCOUNT REGISTRATION PROCESS, AND DO NOT CONTINUE TO DOWNLOAD, INSTALL, OR OTHERWISE USE THE SOFTWARE, SERVICE, OR THE WEBSITE(S).
2.1 UNIBET INTERACTIVE INC., with its principal place of business located at 1209 Orange Street, Wilmington, DE, 19801, is the operator of the website domain PA.Unibet.com (the "Website(s)"). Unibet offers online gaming and Sports betting on the Platform pursuant to a contractual relationship with whom is licensed and regulated by the Pennsylvania Gaming Control Board (the "PGCB") for the purposes of operating and offering real-money, Internet-based and/or mobile application-based interactive gaming services (the "Services").
2.2 When you ("End User" or "User" or "You" or "Your") use the Website(s), the Software, or the Services, this Agreement shall apply to such use.
3 Acceptance of terms and conditions
3.1 By registering with the Company via the Website(s), and/or by using the Software and the Services via the Website(s), and/or by checking the "I am 21 or over and I accept these Terms & Conditions" box during the account registration process, You agree to be bound by this Agreement in its entirety and without reservation. As such, this Agreement constitutes a binding legal agreement between You and the Company. This Agreement shall govern Your use of the Website(s), the Software, and the Services at all times.
3.2 The Company operates the Website(s) and offers the Software and the Services in conjunction with an Internet Gaming Permit issued by the Pennsylvania Gaming Control Board (PGCB) to Mohegan and Unibet.
3.3 The Software, which may be made available in either downloadable or non-downloadable form, allows You to use the Services currently available via the Website(s) and other User interfaces, including, but not limited to, mobile devices. The Company reserves the right, in its sole discretion, to suspend, modify, remove, or add to the Website(s), the Software, and/or the Services, subject to any statute, regulations, or direction from the PGCB, with immediate effect and without notice. The Company shall not be liable for any loss suffered by You, including, but not limited to, any indirect, consequential, incidental, or special damages, resulting from any changes made to the Website(s), the Software, and/or the Services, and You shall have no claims against the Company in such regard.
3.4 In respect to Your use of the Services, You may only register and use one (1) account with the Website(s). Registering for an account with the Website(s) requires that You use Your own legal name. You shall access the Software and use the Services only via Your own account. You may never access the Software or use the Services by means of another person's account or permit any other person to access the Software or use the Services using Your account. You may not register for an account using a company, business, or enterprise name, or any name other than Your own name. If You: (i) attempt to open more than one account, under Your own name or under any other name; (ii) attempt to use the Website(s) or the Services by means of any other person's account; or (iii) permit another person to access the Website(s) or the Software or use the Services using Your account, then We will be entitled to: (a) block Your account pending investigation; (b) refund or refuse to refund any monies contained in Your account in the Company's sole discretion; (c) notify the proper authorities of the suspected activity; and/or (d) permanently close Your account(s), and bar You from future use of the Software and the Services.
3.5 You may always obtain a copy of the terms and conditions agreed to when establishing your online Internet Gaming and Sports Wagering Account by going to https://pa.unibet.com/signup/terms-and-conditions/.
4 Compliance with laws and location verification
4.1 Use of the Services is restricted to End Users who are wagering while physically located in the Commonwealth of Pennsylvania. You represent, warrant, and agree to ensure that Your use of the Website(s), the Software, and the Services will comply at all times with all applicable laws, statutes, and regulations.
4.2 You acknowledge that You will be physically within the Commonwealth of Pennsylvania during any time of real-money play, and that You will comply with the Company's requirements in connection with verifying Your physical location at time of play, including by use of Your mobile device's current location and/or using the Wi-Fi networks when You use Your computer, tablet, or mobile device. Location coordinates are only gathered at the time You access a real-money game using Your mobile phone, computer, and/or tablet device, and have agreed to use the geolocation verification service (the "Geolocation Service"). These coordinates are recorded and logged via the Geolocation Service GeoComply® . Upon completing the account registration process, and before real-money play, You will be required to download a "plugin" from the Company's Geolocation Service provider. You hereby consent to Your location being verified via the above-described process each time You login to Your account and also periodically while You are logged in to Your account.
4.4 Strong Authentication is an option You can select during the account registration process. This option allows You to select a unique PIN that will be emailed to You upon its creation. This unique PIN will then be used at each login by You to protect against unauthorized account access.
4.5 The Company shall not be responsible for any illegal or unauthorized use of the Website(s), the Software, and/or the Services by You. Please consult an attorney if You have any doubts about the legality of Your use of the Website(s), the Software, and/or the Services under the laws of any jurisdiction that applies to You. By accepting these terms, You agree to assist the Company, to the extent You are able, with its compliance with all applicable laws, rules, and regulations.
4.6 Persons located outside of the Commonwealth of Pennsylvania, at the time of their activity, may not use the Website(s), the Software, or the Services for real-money play.
4.7 You are granted a personal, non-transferable, and non-exclusive right to use the Geolocation Service and any data related thereto. GeoComply®, as provider of the Geolocation Service, and/or its licensors, retain all of their intellectual property rights in and to the Geolocation Service, and no title to any such property is transferred to You. You agree not to expose, reverse assemble, reverse engineer, decompile, reverse decompile, reduce to human readable form, or otherwise attempt to derive source code from the Geolocation Service, or modify, incorporate into or with other software, or to create derivative works of, the Geolocation Service or any data related thereto, or allow any third party to do the same. You agree to comply with all export and re-export restrictions and regulations of the U.S. Department of Commerce or other U.S. agency or authority, and not to transfer, or authorize the transfer of, the Geolocation Service to a prohibited country or otherwise in violation of any such restrictions or regulations.
4.8 You acknowledge that no warranty from GeoComply® or its licensors is being made to You in connection with the Geolocation Service and any data related thereto, and that there is an express disclaimer of any implied warranties of merchantability or fitness for a particular purpose. GeoComply® and its licensors shall not be liable to You for any indirect, consequential, incidental, or special damages arising out of the use or license of the Geolocation Service, regardless of the theory of liability (including, but not limited to, negligence, tort, and strict liability).
4.9 You agree not to remove, alter, or obscure any copyright or other proprietary notices incorporated on or in the Geolocation Service by GeoComply® or any of its licensors.
4.10 You agree not to make the Geolocation Service or any data related thereto available to third parties, or use the Geolocation Service on behalf of third parties (including through file sharing, hosting, application services provider, service bureau, or any other type of service), and not to transfer or sublicense the Geolocation Service or any data related thereto or allow the Geolocation Service or any data related thereto to become subject to any lien.
4.11 You agree not to make any copies of the Geolocation Service or any data related thereto, except for a single copy for back-up/archival purposes, and such copy must contain all of GeoComply’s and its licensor's notices regarding proprietary rights.
4.13 We reserve the right to use data from GeoComply® to aid in any investigation into Your online account activity.
5 Permitted participation
5.1 No one under the age of twenty-one (21) (individuals twenty-one (21) years of age or older are referred to herein as "Legally of Age") may download the Software or use the Services under any circumstances, and any person not Legally of Age who downloads the Software or uses the Services will be in breach of the terms of this Agreement and the laws of the Commonwealth of Pennsylvania. It is a criminal offense to allow a person who is not Legally of Age to participate in Internet wagering. Anyone who facilitates someone not Legally of Age to use the Software or the Services has committed a criminal offense and shall be prohibited from using the Software and the Services. The Company reserves the right, in its sole discretion, to request proof of age at any stage in order to verify that persons not Legally of Age are not using the Software or the Services. The Company may terminate a person's account and prohibit a person from using the Software or the Services if proof of age is not provided or if the Company suspects that a person using the Software, or the Services is not Legally of Age. Any initial deposits made by a player in such account shall be reported to the PGCB and may be subject to forfeiture or other disposal as may be directed by the PGCB pursuant to the Act and the Regulations. The Company may refuse to refund any bonuses or winning funds provided to or gained by a player in violation of this Agreement.
5.2 You hereby explicitly consent that We may verify Your personal information provided during the registration process, such as Your name, physical address where You reside, Your date of birth, Your driver's license or valid government-issued identity card, and Your social security number, to confirm: (a) that You are Legally of Age; and (b) Your identity. We may use third-party verification services to verify Your personal information, including, but not limited to, an identity verification agency or other identification verification services. In performing these checks, the third-party verification services may keep a record of Your information. The purpose of this verification is to confirm Your age, identity, and physical address. We reserve the right, but do not assume the responsibility, to verify that You have not previously suspended Your play or otherwise set self-imposed responsible gaming limits (the "Responsible Gaming Limits") with another one of the websites operated by the Company or another Pennsylvania casino or any similar program offered by a private or governmental agency, other than the PGCB’s Self-Exclusion List. By requesting certain documents, We reserve the right to verify Your information, including Your email address and payment methods used, at any time. Requested documents shall include, but are not limited to: (a) an identity card such as a valid passport or state-issued photo driver's license; (b) proof of address such as a utility bill or bank statement; and (c) proof of payment method, and can be sent to Us through a secure/encrypted file-transfer feature in the Website(s)'s Cashier, another location on the Website(s), or at the main casino cage on Mohegan Pennsylvania’s gaming floor. In the Company's sole discretion, We reserve the right to request notarized document copies, meaning the documents must be stamped and attested to by a notary public. In the event that You do not complete the Company's request for documents to the Company's satisfaction, the Company will suspend or terminate the account, withhold any funds that are present therein and refuse to refund any bonuses or winning funds provided to or gained by You. Any initial deposit funds in such account shall be returned within seven (7) business days after cancellation, unless prohibited by the Act or Regulations. Should the documents fail the Company's internal security check (for example, if We suspect that the documents have been tampered with or are in any way provided to mislead or misrepresent), the Company shall be under no obligation to accept such documents as valid, and shall be under no obligation to provide feedback or explanations on the nature of the Company's findings or reasons for rejecting the documents. The Company reserves the right to request additional information from You in its sole discretion or as may be required by law. You will not be permitted full use of the Website(s), the Services, or the Software unless and until Your age, identity, and location have been verified to the Company's sole satisfaction.
5.3 You hereby explicitly consent to the Company performing background checks on You for any reason related to the use of the Website(s), the Software, or the Services, including, but not limited to, any investigation into Your identity, any credit checks performed on You, or any inquiries into Your personal history. The basis for such investigations will be dependent on the specific case, and could include, but not be limited to, verification of Your registration details, such as the name, address and age, verification of financial transactions, and verification of gaming activity. The Company shall be under no obligation to advise You of such an investigation taking place and We may use social media sites in conducting such an investigation. Such activities may also include the use of specific third-party companies who perform the investigations as required. The Company may decide, in its sole discretion, to block Your account, and withhold all funds, on the basis of such an investigation.
5.4 Persons employed in a Pennsylvania casino or by a company holding a license issued by the Pennsylvania Gaming Control Board in positions requiring a Pennsylvania Gaming Control Board license or permit are subject to wagering restrictions in casinos and Sportsbooks in the Commonwealth of Pennsylvania as well as from participating in online gaming in the Commonwealth of Pennsylvania, including using the Services or creating an account with the Company. It is Your responsibility to determine if You are an individual subject to wagering restrictions, and the Company assumes no responsibility to determine if You are. Therefore, the Company disclaims all responsibility for Your violation of the foregoing restrictions. Company employees, including employees of Mohegan Pennsylvania, UNIBET and their respective affiliates, are not permitted to wager or participate in any promotions offered by the Company.
5.5 You have the right to set Responsible Gaming Limits on the Website(s), including a deposit limit, a spend limit, a single bet limit, and a time-based limit, and to suspend Your use of the Services on the Website(s) (for a period of no less than seventy-two (72) hours) as detailed on the Player Protection Page. If You wish to modify Your Responsible Gaming Limits after they have been set, you may decrease your limit at any time but to increase your limit you must wait for the previous limit to expire.
5.6 You also have the right to participate in the Pennsylvania Gaming Control Board Self-Exclusion Program and be placed on a self-exclusion list maintained by the PGCB (“Self-Exclusion List”). iGaming Self-Exclusion List is available at: https://gamingcontrolboard.pa.gov/SelfExclusion/Default.aspx. By opting to place yourself on the Self-Exclusion List (for, as you elect, 1 year, 5 years or Lifetime), you are prohibited from using the Services and otherwise engaging in internet gambling anywhere else in the Commonwealth of Pennsylvania. We will also not be allowed to send you any marketing communications with respect to the Services while you remain on the Self-Exclusion List. You will not be permitted to engage in internet gambling in the Commonwealth of Pennsylvania until after your specific exclusion period ends and you have requested removal from the Self-Exclusion List by scheduling an appointment with the PGCB Office of Compulsive and Problem Gaming at (717) 346-8300. At the scheduled appointment time, the individual requesting removal shall submit, in person, a completed Request for Removal from Voluntary Self-Exclusion Form. With an appointment, removal from the list may be conducted at the Board’s Harrisburg office, one of the Board’s regional offices or other location approved by the OCPG. Self-Exclusion List elections are irreversible and cannot be ended early. Additional information on the Self-Exclusion List is available at: https://responsibleplay.pa.gov/self-exclusion/.
5.7 For sports wager only, the patron shall disclose if he is an employee of a sports governing body or member team who is not prohibited from wagering.
5.8 Strong Authentication is an option You can select during the account registration process, which will use the mobile number or email You enter during the account registration process. With Strong Authentication, every time You login, You will receive an email or text message via Short Message Service ("SMS") to Your mobile device with a code You will be required to enter in order to access Your account.
5.9 Multi-factor authentication is required when a customer aims to use Unibet services, and the verification will be delivered through SMS or Email.
5.9.1 Verification through one text message or email will be required to sign into your account. As always, message and data rates may apply for any messages delivered from Unibet or from the customer. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. In addition, the carriers are not liable for delayed or undelivered messages.
5.9.2 You can cancel the SMS service at any time by texting "STOP" to the short code mutli-factor authentication. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. You will also receive a message back stating that You will not be able to receive multi-factor authentication codes anymore. You will need to text START to reactivate multi-factor authentication and remove the block.
As multi-factor authentication is required to access your account, You will no longer be able to play if You do not authenticate. If You want to join again, just sign up as you did the first time, and we will start sending SMS messages or emails to You again.
5.9.3 If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at firstname.lastname@example.org or 1-(855)-486-4072.
6 Information technology; intellectual property
6.1 The Company hereby grants You the nonexclusive, nontransferable, non-sublicensable right to use the Software in connection with the Services in accordance with this Agreement. The Software's code, structure, and organization are protected by the Company's intellectual property rights. You must not: (a) copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate, or make any attempt to access the source code to create derivate works of the source code, or otherwise attempt to derive the internal structure, functioning, or other inner workings of the Software; (b) sell, assign, sublicense, transfer, distribute, lease, or grant a security interest in the Software; (c) make the Software available to any third party through a computer network or otherwise; (d) export the Software to any country (whether by physical or electronic means); (e) use the Software in a manner prohibited by applicable laws, regulations, and/or this Agreement; (f) assert or imply that title or ownership rights in the Software belong to You; (g) remove, circumvent, disable, damage, or otherwise interfere in any way with any security-related feature of the Software; or (h) attempt to do any of the foregoing (together the "Prohibited Activities").
6.1.1 You will be solely liable for any damages, costs, or expenses arising out of or in connection with the commission of any Prohibited Activities. You shall notify the Company immediately upon becoming aware of the commission by any person of any of the Prohibited Activities and shall provide the Company with reasonable assistance with any investigations it may conduct in light of the information provided by You in this respect.
6.2 The brand names relating to the Website(s) and the Services, and any other trademarks, service marks, trade names, domain names, and logos used by the Company are owned by the Company, its affiliated entities, or its licensors (including Mohegan) with respect to the Services; regardless of the platform (hereinafter referred to as the "Trademarks"), and the Company, its affiliated entities, and licensors (as applicable) reserve all rights to such Trademarks. You shall not use the Trademarks, or any confusingly similar marks, except as expressly permitted herein.
6.3 In addition to the rights to its Trademarks, the Company or one of its affiliated entities, licensors, and/or service providers own the rights in all other content including, but not limited to, the Software, games, images, pictures, graphics, photographs, animations, videos, music, audio, and text available via the Software or on the Website(s) or in connection with the Services (the "Site Content"). The Site Content is protected by copyright and/or other intellectual property rights. You shall not modify any of the Site Content and shall not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Site Content or information or work contained in the Software or on the Website(s) or used in connection with the Services, except as expressly permitted herein. You shall not in any way alter, erase, or remove any trademark notices, copyright notices, logos, or other legal or proprietary designations contained on or within the Site Content.
6.4 You hereby acknowledge that, by using the Website(s), the Services, or the Software, You obtain no rights in the Trademarks or the Site Content and You may only use the same in complete accordance with this Agreement.
6.5 You agree not to upload, post, email, transmit, or otherwise make available through the Services or on the Website(s) any material or information that infringes any copyright, trademark, trade secret, patent, right of privacy, right of publicity, or other right of any person or entity, or impersonates any other person.
6.6 The Company respects the intellectual property rights of others and requires each End User of the Services, the Software, and the Website(s) to do the same. The Company may, in its sole discretion, immediately remove or disable any content or block or terminate the account of any End User that is found to have infringed on the rights of the Company or of a third party, or that has otherwise violated any intellectual property laws or regulations, or any of the terms and conditions of this Agreement. The Company will, in appropriate circumstances, terminate the accounts of repeat infringers at any time. If You believe any material available on the Website(s) infringes upon a copyright, or otherwise violates Your intellectual property rights, then You should notify the Company's Copyright Agent at 55 Broad St., 13th Floor, New York, NY 10004 by providing the following information:
6.6.1 identify the copyrighted work or other intellectual property that You claim has been infringed;
6.6.2 identify the material on the Website(s) that may be an infringement with enough detail so that We may locate it on the Website(s);
6.6.3 a statement by You indicating a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
6.6.4 a statement by You declaring under penalty of perjury that: (a) the above information in Your notice is accurate; and (b) that You are the owner of the copyright interest involved or that You are authorized to act on behalf of that owner;
6.6.5 Your address, telephone number, and email address; and
6.6.6 Your physical or electronic signature.
6.7 The Company's designated Copyright Agent for notices of claims of copyright or other intellectual property infringement is:
7 Your representations and undertakings
In consideration of the rights granted to You to use the Website(s), the Services, and the Software, You represent, warrant, covenant, and agree that the following representations are true to the best of Your knowledge and belief:
7.1 As the End User, You are Legally of Age, as defined in this Agreement, of sound mind and capable of taking responsibility for Your own actions, and, at any time you engage in real-money play on a Website(s), You will be physically located within the Commonwealth of Pennsylvania whenever attempting to engage in real-money play.
7.2 All information provided by You to the Company, either during the registration process or at any time thereafter, including as part of any payment deposits, withdrawals, or any other financial transaction are true, current, correct, complete, and match the full name(s) on the credit/debit card(s) or other payment accounts, including, but not limited to, payment via online wallets or the automatic clearing house (ACH online check transfers) or commonly referred to as "E-Checks" to be used to deposit or receive funds in Your account. You shall ensure that You have sufficient available funds prior to conducting any wagering activities. The Company does not extend credit to any player for any reason for wagering or playing or any related activities on the Website(s). You will promptly notify Us of any changes to details previously provided by You to the Company. From time to time, You may be requested to provide Us with certain documents to verify the details of the credit or debit card or other deposit or withdraw
al methods used by You to deposit or withdraw money to or from Your account, and to verify the authenticity of such documents. Should You fail to provide the Company with, or fail to verify the authenticity of, any documents requested by the Company relating to Your identification or any deposit or withdrawal method used by You, the Company reserves the right, in its sole discretion, to cancel a withdrawal request. Depending on the outcome of these verification checks, You may or may not be permitted to deposit further monies with the credit or debit card or other deposit methods previously used by You. Should any of the information that You provide to Us be untrue, inaccurate, misleading, or otherwise incomplete, You will be in breach of this Agreement, and We reserve the right to terminate Your account immediately and/or prevent You from using the Software or the Services, in addition to any other action that We may choose to take. You shall not transfer any funds to any other player or account holder.
7.3 As the End User, Your account with the Company is solely for Your benefit. You shall not allow anyone (including a relative) to use Your account, password, or identity to access or use the Website(s), the Services, or the Software, and You shall be fully responsible for any activities undertaken on Your account by a third party. You will not reveal Your account username or password to any person, and You shall take all steps to ensure that such details are not revealed to any person. You shall inform Us immediately if You suspect that Your account is being used by a third party and/or any third party has access to Your account username or password so that We may investigate such matter, and You will cooperate with Us, as We may request, in the course of such investigation.
7.4 As the End User, You are responsible for the security of Your username and password on Your own computer and any device on which the Software is or may be accessible including, but not limited to, an Internet access location. We have no responsibility if Your username and password combination is "hacked" due to any virus or malware present on the computer or mobile device from which You access Your account. You should report any possible hacking attempts or security breaches from Your computer or mobile device immediately to the Company. It is Your responsibility to configure Your computer's and/or mobile device's auto-lock features to protect from unauthorized use.
7.5 As the End User, You fully understand the methods, rules, and procedures of the Services and Internet gambling in general. You understand that it is Your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of the Company.
7.6 As the End User, You are fully aware that there is a risk of losing money when gambling by means of the Services, and that You are fully responsible for any such loss. You agree that Your use of the Services is at Your sole option, discretion, and risk. In relation to any loss, You shall have no claims whatsoever against the Company, any of its affiliated companies or group of companies, , the Company's licensors or service providers, or the respective directors, officers, members, management companies, employees, third-party service providers, agents, representatives, or any affiliates of any of the foregoing (all of the foregoing being referred to as the "Affiliates").
7.7 You are solely responsible for all taxes and tax reporting to any relevant governmental, taxation, or other authority on any winnings or prizes paid to You by the Company or any other related or affiliated entity, subject to applicable local, state, and/or federal tax laws and regulations, although You also acknowledge that the Company is required to report certain winning payments to state and federal governments. To enter a sweepstakes promotion, you must be a legal resident of the United States. Sweepstakes offers are void where prohibited.
7.8 As the End User, You are solely responsible for any and all telecommunication network and Internet access services, fees, and costs, and all other consents and permissions required in connection with Your use of the Website(s), the Software and the Services. In case of any disconnection or interference with the connection on Your end or any alteration to Your system made by You, the Company does not guarantee that the Software will recall Your exact status prior to the disconnection event; provided, however, that, consistent with the detail set forth in Section 23, in the event of a network disconnection on the Provider’s end, the Software may provide You with the ability to view a round of play completed prior to or during the period of disconnection, or to resume play of a game suspended as a result of such disconnection if a determination has not yet been made as to the outcome of the specific round of play in progress at the time of the disconnection.
7.9 As the End User, You shall act in good faith at all times in terms of Your use of the Services, the Website(s), and the Software, as well as Your interactions with the Company and the other players using the Services. In the event the Company determines that You have been using the Services, the Website(s), or the Software in violation of this Agreement or any applicable law and/or to cause direct or indirect harm or injury to the Company or its respective licensors or service providers, or any End User of the Services, the Website(s), or the Software, the Company shall have the right, subject to any applicable law, to terminate Your account and/or use of the Services and any other accounts You may hold with the Company, and the Company shall be entitled to retain all monies therein. You hereby expressly waive any claims against the Company and its licensors and service providers in such regard, including, but not limited to, future claims or any indirect, consequential, incidental, or special damages, subject to any applicable laws.
7.10 As the End User, You acknowledge that certain games, which are included in the Services, are offered or may be offered, in the Company's sole discretion, to You on a "shared table basis", which enables the Company to bring together End Users of the Services via the Website(s) and other services. You agree that, in the Company's sole discretion, You may be pooled into these shared tables, and that, to the extent that You breach this Agreement, the Company shall have the right to prevent You from playing on any "shared table".
7.11 As the End User, You acknowledge and agree that should You choose to suspend Your use of the Services on any of the Website(s), You shall not be permitted to access Your suspended account on that Website during Your selected suspension period, until such suspension has been lifted and the suspended account is reopened. Unless Your suspension has otherwise been reported to Us by the PGCB, should You choose to suspend Your use of the Services on any Website(s), You acknowledge that We are required to report Your suspension to the PGCB. While setting Responsible Gaming Limits on any of the Website(s) does not automatically impose those limits on other Website(s), the Company reserves the right, but does not assume the obligation, to block any new account You open or attempt to open with any other Website(s), refund any funds You may deposit (or have previously deposited) in an account on such other Website, and shall not be liable to refund You any funds You may have wagered or won through an account on such other Website. Any winnings by a suspended End User won during the End User's period of suspension or while the End User is on the PGCB 's Self-Exclusion List will be impounded by the Company, reported to the PGCB, and will be subject to the PGCB 's forfeiture procedures.
7.12 You hereby grant consent to the Company and/or the PGCB to monitor and record Your wagering communications and geographic location information at all times, and You shall have no claims against the PGCB or the Company and its Affiliates, licensors, or service providers in such regard.
8 Prohibited use of the website (s) ans the services
8.1 As the End User, You declare that the source of funds used by You for gambling on the Website(s) and using the Services is not illegal and that You will not use the Website(s), the Services, or the Software in any way as a money transfer system. You will not use the Website(s), the Services, or the Software for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under federal laws and/or the laws of the Commonwealth of Pennsylvania, the Regulations and/or any directives or instructions of the PGCB. If the Company has a suspicion that You may be engaging in or have engaged in fraudulent, unlawful, or improper activity, including, without limitation, money-laundering activities, or conduct otherwise in violation of this Agreement, Your access to the Services and the Software may be terminated immediately and/or Your account blocked, locked, or terminated. Subject to the approval of the PGCB, if Your account is terminated or locked in such circumstances, the Company is under no obligation to refund You any funds (including any deposited funds and/or winnings) or provide You with access to any rewards points or bonuses that may be in Your account. In addition to terminating Your access to the Services and/or blocking Your account, the Company reserves the right, in its sole discretion, to prevent You from accessing the Website(s) and any of the Company's other websites or servers, or accessing any other services offered by the Company. The Company shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions (together "Interested Third Parties") of Your identity and of any suspected unlawful, fraudulent, or improper activity. Furthermore, You may be placed on the PGCB s Exclusion List or place yourself on the PGCB's Self-Exclusion List which will prohibit You from gambling on any Pennsylvania Internet gaming website. As the End User, You agree to fully cooperate with the Company to investigate any such activity.
8.2 The Company and its third-party service providers have developed and employ sophisticated technology intended to seek out and identify persons making fraudulent or unlawful use of the Services or the Software. You shall not break into, access or attempt to break into or access, or otherwise circumvent the Company's security measures. If the Company believes, in its sole discretion, that You are in breach of this prohibition, the Company may terminate Your access to the Services and the Software immediately, have Your account terminated or locked, pending investigation, and/or notify the proper authorities of the suspected activity, which may result in the closure of all Your accounts and You being barred from future use of the Services and the Software. The Company reserves the right, in its sole discretion, to inform Interested Third Parties of Your breach. If Your account is terminated or locked in such circumstances, the Company is under no obligation to refund You any of the funds (including any deposited funds and/or winnings) or provide You with access to any rewards points or bonuses that may be in Your account, with such funds, rewards points, and bonuses being forfeited, subject to PGCB approval. In addition to terminating Your access to the Services and/or locking Your account, the Company reserves the right, in its sole discretion, to prevent You from accessing the Website(s) and any of the Company's other websites or servers, or accessing any other properties or services offered by the Company.
8.3 The use of any automated tool designed to provide assistance in betting decisions, to exchange the opponents' hand histories or used in any way in connection with Your use of the Services, regardless of whether such automated tool creates an unfair advantage for You over other End Users, is strictly prohibited. Therefore, the use of software, external devices, programs or applications for such purposes is strictly prohibited. You shall not use any software program which, in the Company's opinion, is endowed with artificial intelligence (hereinafter referred to as the "AI Software") in connection with Your use of the Services. We constantly review the use of the Services and the Software in order to detect the use of the AI Software, and in the event that We deem it has been used, the Company reserves the right, in its sole discretion, to take any action We deem fit, including, but not limited to, immediately blocking access to the Services and the Software to the offending End User and terminating such End User's account. If Your account is terminated or locked in such circumstances, the Company is under no obligation to refund You any of the funds (including any deposited funds and/or winnings) or provide You with access to any rewards points or bonuses that may be in Your account, with such funds, rewards points, and bonuses being forfeited, subject to PGCB approval. In addition to terminating Your access to the Services and/or blocking Your account, the Company reserves the right, in its sole discretion, to prevent You from accessing the Website(s) and any of the Company's other websites or servers, or accessing any other properties or services offered by the Company.
8.4 You shall not intentionally disconnect from a game while playing on the Website(s). If, in the Company's sole discretion, You are in breach of this clause, the Company may terminate Your access to the Services and the Software immediately and/or have Your account locked. The Company shall be under no obligation to refund You any monies that may be in Your account, with such funds being forfeited, subject to PGCB approval. In addition to terminating Your access to the Services, the Software, and/or locking Your account, the Company reserves the right, in its sole discretion, to prevent You from accessing any of the Company's other websites or servers, or accessing any other properties or services offered by the Company.
8.5 You acknowledge that, if We have reason to suspect that an End User or group of End Users are operating systematically (for example, employing specific wagering techniques or wagering as a group), the Company shall have the right to block or terminate all such End Users accounts and in such circumstances, the Company shall be under no obligation to refund such End User(s) any funds (including any deposited funds and/or winnings) or provide such End User(s) with access to any rewards points or bonuses that may be in such End User accounts, with such funds, rewards points, and bonuses being forfeited, subject to PGCB approval.
9 Your account
9.1 Your account is for Your sole personal use only and shall not be used for any professional, business, or commercial purpose.
9.2 All transactions where Your username and password have been entered correctly will be regarded as valid whether or not authorized by You. Therefore, it is imperative that You maintain security of Your username and password at all times and not divulge Your username or password to third parties.
9.3 Monies held in Your account shall not earn interest.
9.4 If You do not access Your account by "logging on" for any period of twelve (12) consecutive months, Your account will be considered a "dormant account". Pursuant to the Regulations, once an account falls into dormant account status, any funds remaining on deposit and any pending wagers shall be forfeited in accordance with applicable law.
9.5 We reserve the right to limit or refuse any bet, stake, or other wager made by You or through Your account.
9.6 You may not sell or attempt to sell or otherwise transfer any chips, bonuses, or any other related items to any other individual or entity. If the Company finds evidence of such a sale or attempted sale, the Company may terminate or lock Your account. If Your account is terminated or locked in such circumstances, the Company is under no obligation to refund You any or all of the funds (including any deposited funds and/or winnings) or provide You with access to any rewards points, or bonuses that may be in Your account, with such funds, rewards points or bonuses being forfeited, subject to PGCB approval.
9.7 You may obtain account and game history by logging into your player account, going to the My Account tab and then selecting Account History. You may also contact customer support for account and game history by the following: Phone: 1-(855)-486-4072 Service Hours of Operation: 8:00am-11:00pm ET - 7 Days a Week, Email: email@example.com | or live chat.
10 Payment transactions and payment fraud
10.1 You are fully responsible for paying all monies owed to the Company. You will not make or attempt to make any chargebacks, and/or deny or reverse any payment that You have made, and You will reimburse the Company for any chargebacks, denial, or reversal of payments You make, and any loss suffered by the Company as a consequence thereof. The Company may, in its sole discretion, cease to provide the Services or withhold payment to certain End Users or to End Users paying with certain credit cards. You agree that the Company may collect any monies owed by You to the Company from You, Your account(s) on the Website(s), and from any accounts You make the Company aware of, without any further notice being required.
10.2 The Company reserves the right, in its sole discretion, to use third-party electronic payment processors and/or financial institutions to process payments made by and to You in connection with Your use of the Services. To the extent that they do not conflict with the terms of this Agreement, You agree to be bound by the terms and conditions of such third-party electronic payment processors and/or financial institutions and the terms and conditions of any other third-party service provider who provides third-party services through the Services or the Website(s).
10.3 In the case of a suspected fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment or dispute or fraud relating to ACH/e-checks), the Company reserves the right, in its sole discretion, to block an End User's account, reverse any payout made to the End User, recover any funds paid to the End User's account by the Company, and recover any losses incurred by the Company as a result of any fraudulent activity by the End User. The Company may inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity and may employ collection services to recover payments. Under no circumstances shall the Company be liable for any unauthorized use of credit or debit cards, irrespective of whether or not the credit or debit cards were reported stolen.
10.4 Each individual deposit into Your account must be from a single payment source (including, but not limited to, a credit card, debit card, pre-paid card, ACH/E-Check, PayPal, etc.) on which You are a named account holder Multiple payment sources may not be combined to a make a single deposit.
10.5 You authorize Global Payments Gaming Services, Inc.® ("Global Payments®") or its Service Providers to initiate debit and credit entries to the account at the depository financial institution for which You have provided information ("Global Payments® Services"). All references to "Service Providers" in Sections 9.5 through 9.7 shall refer to Service Providers retained by Global Payments® in its sole discretion to perform some or all of acts described herein. The debit for a transaction can post at Your financial institution within twenty-four (24) hours from the time You initiate a transaction. You further authorize all transactions to be debited from the same checking account, and such future debits will take place only when initiated by You; a receipt will be provided for each debit You initiate for the account. Your authorization will remain in effect until Global Payments® or its Service Provider has received written notification by You of its termination and up to thirty (30) calendar days has been allowed to process the request. You understand that checks or debits returned unpaid by Your financial institution are subject to a service charge, which also may be debited electronically from Your account or collected using a bank draft drawn from Your account.
10.6 Any dispute arising out of or relating to the Global Payments® Services, regarding Global Payments®, its Service Providers (including, but not limited to, Certegy®) or any of their Affiliates, shall be finally resolved by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. The arbitration will be conducted in the English language in accordance with the United States Arbitration Act. There shall be one (1) arbitrator, named in accordance with such rules. The arbitrator shall decide the dispute in accordance with the substantive law of the State of Florida. The award of the arbitrator shall be accompanied by a statement of the reasons upon which the award is based. Any arbitration arising out of the Global Payments® Services shall proceed solely on an individual basis without the right for any claims to be arbitrated on a class action basis or on bases involving claims brought in a purported representative capacity on behalf of others. Claims may not be joined or consolidated unless agreed to in writing by all parties. No award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration.
10.7 You expressly authorize Global Payments®, its Service Providers (including, but not limited to, Certegy®), and their Affiliates to contact You, via auto-dialer, pre-recorded messages, or any other method, on any of your mobile phone numbers or emails. You further acknowledge that email addresses You provide are not shared or accessed by others and are not employer-related email addresses.
10.8 When You wish to withdraw money from Your account, payments generally will be made as soon as reasonably possible (subject to internal processing time of up to five (5) business days). However, if at the time of a withdrawal request, You have any deposits which are pending receipt of confirmation of funds (e.g., deposits by ACH/E-Check, wire transfer, or other deposit methods), the Company reserves the right, in its sole discretion, to delay any withdrawal payment until such deposited funds have been confirmed by Your banking institution. Additionally, You may experience additional delays due to any security review undertaken by Us, or whenever any other provision of this Agreement allows or requires Us to hold a payment. Should You fail to provide the Company with, or fail to verify the authenticity of, any documents requested by the Company relating to Your identification or any deposit or withdrawal method used by You, the Company reserves the right, in its sole discretion, to cancel a withdrawal request. Once the Company approves a withdrawal, the Company is not responsible for any third-party financial clearing process that delays Your payment from being received.
11 Promotions and bonuses
11.1 Upon successful registration for an online casino gaming account, you may have access to Company Promotion and Bonus participation. By accepting this agreement and participating in online gaming with the Website, You are also acknowledging and accepting to be bound by the rules and regulations associated with Company Promotion and Bonus participation.
11.2 All promotions, bonuses, or special offers are subject to the express terms of any bonus offered on the Website(s) and promotion-specific terms and conditions, if applicable, and any bonus credited to Your account must be used in adherence with such terms and conditions. By accepting a promotion, bonus, or special offer available on the Website(s), You consent to the terms and conditions of such promotion, bonus, or special offer and acknowledge that wagers must always be placed with cash balances before bonus balances can be used to wager. We reserve the right to withdraw any promotion, bonus, or special offer at any time. Bonus funds and any winnings derived therefrom, which have not been converted to cash, may be forfeited: (a) when a new bonus is accepted; (b) upon withdrawal of all or any portion of a cash balance; (c) upon deposit and acceptance of a deposit bonus match; or (d) under other circumstances that may be identified in the separate terms and conditions of a specific bonus program or offer. Other bonus types require that the wagering requirement of the current bonus balance be added to the wagering requirement of the new bonus. In other words, these bonuses and their associated wagering requirements are combined (see the particular bonus terms and conditions for additional details). No promotion, bonus, or special offer will be accepted or honored by the Company following the expiration date of the promotion, bonus, or special offer, unless the Company in its sole discretion chooses to do so for any particular customer, promotion, bonus, or special offer. Expiration dates will be set forth in the specific rules or terms and conditions of the particular promotion, bonus, or special offer. Furthermore, the Company reserves the right, in its sole discretion, to change or modify any policy with respect to the earning or expiration of bonuses.
11.3 In the event that the Company believes an End User of the Service is abusing or attempting to abuse a bonus or other promotion or is likely to benefit through abuse or lack of good faith from a policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold, or withdraw from any End User any bonus or promotion, or terminate that End User's access to the Services, the Software, and/or lock that End User's account, either temporarily or permanently.
11.4 You may only open one (1) account on the Website(s). The opening of multiple accounts on any Website(s) for the purpose of accumulating bonuses, promotions, special offers, or otherwise, shall be considered abusive behavior.
11.5 In the event that the Company deems, in its sole discretion, that You have been taking advantage of the Company's bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on the Website(s) or on any other websites owned and/or operated by the Company, the Company shall have the right to lock or terminate Your accounts with the Company, and in such circumstances, the Company shall be under no obligation to refund You any bonus funds or winnings that may be in Your accounts according to the Regulations and subject to PGCB approval. Without limiting the generality of the foregoing and by way of example and not limitation, the Company may deem activities such as minimal-risk wagering (for example, placing opposing bets, such as both red and black, on the same spin in roulette) to be taking advantage of the Company's bonuses or an act in bad faith in relation to a bonus promotion, thus enabling the Company to exercise its sole discretion under the terms of this Section 10.5. Similarly, and again without limiting the generality of the foregoing and by way of example and not limitation, the Company may deem activity such as using multiple accounts, closing and reopening accounts, irregular betting patterns, or other activity that violates the intent of a promotion to be bonus abuse, enabling the Company to exercise its sole discretion under the terms of this Section 10.5.
12 Obligations of the company
12.1 The Company reserves the right, but assumes no obligation, to check whether anyone is using the Services, the Website(s), or the Software in accordance with this Agreement.
12.2 The Company may investigate or pursue complaints made by a player against any other End User using the Website(s) or the Services and may take any action in connection therewith or take any action against an End User for any reason, including without limitation for violating this Agreement. The Company may, at its sole discretion, decide to take appropriate action against any person it suspects of engaging in any unlawful behavior or otherwise violating the terms of this Agreement, but is under no obligation to do so.
12.3 The Company shall not be liable if You misplace, forget, or lose Your username or password because of anything other than the Company's error. If You misplace, forget, or lose Your username or password, You may be able to retrieve or reset this information via the Website(s). To retrieve Your password, click the link provided on the log-in pop-up message labeled “Forgot password?”. This will bring You to a pop-up message labeled Recover Password where You are prompted to input Your email address associated with the account. Upon entering Your email and clicking “Send Password Reset Link”, You will receive a link and instructions on how to reset Your password.
13 Dispute resolution
13.1 You should raise all claims or disputes with the Company's customer service department in a timely manner to allow the Company to promptly respond to the End User at the following phone numbers or email addresses:
13.1.1 (877) 286-5303 or firstname.lastname@example.org for the www.PA.Unibet.com Website.
13.2 You accept and agree that a random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as installed and operated by Your hardware) conflicts with the result shown on the Company's server, the result shown on our server shall in all circumstances take precedence.
13.3 You understand and agree that, without prejudice to Your other rights and remedies, the Company records shall be the final authority in determining the terms of Your use of the Services, the Website(s), and the Software, and You shall have no right to dispute the Company's decisions in regard to such matters.
13.4 In the event that You have exhausted all reasonable means in resolving a complaint that You may have in relation to the Services, the Website(s), or the Software, You may utilize the PGCB’s Internet Dispute Form which may be found on the PGCB website: https://gamingcontrolboard.pa.gov/?p=110.
13.5 YOU ACKNOWLEDGE THAT A FINDING BY THE PGCB SHALL BE YOUR LAST AND FINAL MEANS OF RESOLVING A COMPLAINT OR CLAIM AGAINST THE COMPANY AND SPECIFICALLY WAIVE ANY RIGHTS TO FILE SUIT AGAINST THE COMPANY IN ANY STATE OR FEDERAL COURT. WITHOUT LIMITING THE FOREGOING, IN THE EVENT A COURT OF COMPETENT JURISDICTION RULES THAT YOUR WAIVER OF YOUR RIGHT TO FILE SUIT AGAINST THE COMPANY CONTAINED IN THIS SECTION 12.5 IS NOT ENFORCEABLE, YOU AGREE TO BE BOUND BY THE PROVISION OF SECTION 21 (GOVERNING LAW AND WAIVER OF JURY TRIAL) OF THIS AGREEMENT.
13.6 Nothing contained herein shall be construed to limit the Company's right to prosecute You for any crimes or disorderly persons offenses committed by You in connection with Your use of the Services, the Software, or the Website(s).
14 No warranty
14.1 THE SERVICES AND THE SOFTWARE ARE PROVIDED "AS IS". THE COMPANY DOES NOT MAKE ANY WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE, OR OTHERWISE), INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE COMPLETENESS OR ACCURACY OF THE SERVICES, THE WEBSITE(S), OR THE SOFTWARE OR INFRINGEMENT OF APPLICABLE LAWS AND REGULATIONS. THE ENTIRE RISK AS TO THE USE, QUALITY, AND PERFORMANCE OF THE SOFTWARE, THE WEBSITE(S), AND THE SERVICES LIES WITH YOU.
14.2 THE COMPANY MAKES NO WARRANTY THAT THE SOFTWARE, THE WEBSITE(S), OR THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE, THE SOFTWARE, OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, AND RELIABILITY OF THE MATERIALS, OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION OBTAINED BY YOU THROUGH THE SERVICES OR THE WEBSITE(S).
14.3 A MALFUNCTION VOIDS ALL PAYS. IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS OR MALFUNCTIONS, BUGS OR VIRUSES RELATING TO ACCOUNT SETTLEMENT OR OTHER ELEMENTS OF THE SERVICES OR RESULTING IN LOSS OF DATA OR WINNINGS OR BONUSES OR ANYTHING ANALOGOUS THERETO BY YOU OR ANY OTHER DAMAGE TO YOUR COMPUTER OR MOBILE DEVICE EQUIPMENT OR SOFTWARE, THE COMPANY SHALL NOT IN ANY WAY BE LIABLE TO YOU, AND THE COMPANY SHALL VOID ALL GAMES IN QUESTION AND PAYMENTS IN RELATION THERETO AND MAY TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS. THE COMPANY IS NOT REQUIRED TO PROVIDE ANY BACKUP NETWORK AND/OR SYSTEMS OR SIMILAR SERVICES.
14.4 THE COMPANY SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER, TELECOMMUNICATIONS PROVIDER, OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN ACCESS TO THE SERVER THAT HOSTS THE WEBSITE(S).
15 Limitations of liability
15.1 You acknowledge and agree that You are free to choose whether to use the Services, the Website(s), and the Software, and do so at Your sole option, sole discretion, and risk.
15.2 Neither the Company, its Affiliates, or their respective third-party licensors shall be liable to You or any third party in contract, tort, negligence, or otherwise for any loss or damage whatsoever arising from or in any way connected with Your use or any third party's use of the Software, the Website(s), or the Services, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits (including loss of or failure to receive anticipated winnings), business interruption, loss of business information, or any other indirect, consequential, incidental, or special damages (even where We have been notified by You of the possibility of such loss or damage).
15.3 Neither the Company nor its respective Affiliates or their respective third-party licensors shall be liable in contract, tort, negligence, or otherwise for any loss or damage whatsoever arising from or in any way connected with Your use of any link contained on the Website(s) or otherwise via the Services. The Company and its respective Affiliates and third-party licensors are not responsible for the content contained on any Internet site linked to or from the Website(s) or otherwise via the Services.
15.4 The Company, its respective Affiliates, and their respective third-party service providers and licensors shall not be liable to You or any third party for any modification to, suspension of, or discontinuance of the Software, the Website(s), or the Services.
15.5 In the event that the Software, the Website(s), or the Services fails to operate correctly as a result of, but not limited to, any delay or interruption in operation or transmission, any loss or corruption of data or communication or lines failure, any person's misuse of the Website(s), the Services, or their respective content, or any error or omission in content, natural disasters, fire, flood, civil commotion, acts of a government, breakdown of power supplies, cyberattacks, labor disputes, or any other factors beyond the Company's control: (a) the Company and its respective Affiliates, and their respective third-party licensors will not be responsible for any loss, including loss of winnings and any indirect, consequential, incidental or special damages, that may result from the circumstances detailed in Section 14.4; and (b) if any such errors result in an increase in winnings owed or paid to You, You shall not be entitled to the winnings falling within such increase. You shall immediately inform the Company of the error, and shall repay any winnings credited to Your account in error to the Company (as directed by the Company) or the Company may, in its sole discretion, deduct an amount equal to those winnings from Your account, set off such amount against any money owed to You by the Company, or take other action to collect any money owed, as permitted under Pennsylvania law, including, but not limited to, the Act and the Regulations, or otherwise by the PGCB.
15.6 You agree that, in the event of any dispute, the total liability of the Company for all claims of any kind arising out of this Agreement or Your use of the Services and the Website(s), whether in contract, tort or otherwise, shall be limited to any winnings to which You may be entitled and any positive balance in Your account(s).
16 Breach of terms and condiitions
16.1 You shall fully indemnify, defend, and hold the Company and its respective Affiliates, third-party service providers and licensors and their respective officers, directors, members, and employees harmless immediately on demand from and against all claims, demands, liabilities, damages, losses, costs, and expenses, including legal fees, court costs, and any other charges whatsoever, howsoever caused, that may arise as a result of:
16.1.1 any breach of this Agreement by You;
16.1.2 any violation by You of any law or the rights of any third party;
16.1.3 any use by You of the Services, Website(s) or the Software or use by any other person accessing the Services, the Website(s), or the Software using Your username, password, or any other personal information, with or without Your authorization; or
16.1.4 acceptance of any winnings You are not otherwise legally authorized to receive, whether by the Company's or any of its third-party service provider's error or omission.
16.2 In addition to any other remedy available to the Company, if You breach any of the terms and conditions of this Agreement or the Company has reasonable grounds for suspecting that You have breached the terms and conditions of this Agreement, Your winnings may be forfeited in the sole discretion of the Company, and the Company may retain any positive balance then existing in Your account on account of any damages or other amounts owed by You to the Company pending investigation and/or the conclusion of any legal proceedings, to the extent permitted under Section 12.5 (Dispute Resolution). Failure to comply with any of the terms and conditions of this Agreement may also result in disqualification, account termination, and/or legal action being taken against You.
16.3 To the extent the Company suspends or closes Your account or otherwise terminates Your access to the Services on the Website(s) for any reason whatsoever, the Company reserves the right to take the same action with respect to any other websites operated by the Company.
17 Duration and termination
17.1 This Agreement shall be in full force and effect immediately upon Your completion of the registration process and shall continue in full force and effect unless and until terminated in accordance with its terms.
17.2 We may terminate this Agreement and Your account (including Your username and password) immediately and without notice:
17.2.1 in the event that the Company decides, for any reason, to discontinue to provide the Services, the Software, or the Website(s) in general or specifically to You;
17.2.2 in the event the Company believes You have breached any of the terms of this Agreement;
17.2.3 in the event Your use of the Services, the Website(s), or the Software has been in any way improper or abusive or breaches this Agreement;
17.2.4 in the event Your account is associated in any way with any existing account that has been terminated, or if Your account is associated with, or related to, existing locked accounts, We may terminate Your account, irrespective of the nature of this relationship, and the registration details provided on said accounts;
17.2.5 upon instruction of the appropriate law enforcement agency or regulatory body; or
17.2.6 for any other reason the Company may determine in its sole discretion.
17.3 Unless otherwise provided herein, or as may be required by law or regulation, upon termination of this Agreement, any positive balance in Your account to which You are entitled will be returned to You within a reasonable time of Your request, subject to the Company's right to deduct or offset any amounts owed by You to the Company.
17.4 You may terminate this Agreement and Your account (including Your username and password) at any time by sending an email to the Company at Support@pa.unibet.com. Such termination is to take effect upon the Company terminating Your account (including username and password), which shall occur within three (3) calendar days after receipt by the Company of Your email, provided that You shall remain responsible for any activity on Your account after sending the email requesting termination of Your account by the Company.
17.5 On termination of this Agreement, You shall:
17.5.1 discontinue the use of the Software and the Services;
17.5.2 pay all amounts due and owing to the Company; and
17.5.3 remove and permanently delete the Software (including any third-party software downloaded in connection with Your use of the Website(s) or the Services) from Your computer equipment and/or mobile device and destroy all related documentation in Your possession, custody, power, or control.
17.6 The right to terminate this Agreement by either party shall not prejudice any right or remedy of either party in respect of the breach (if any) resulting in termination or any other breach which occurred prior to the date of termination.
17.7 Upon the termination of this Agreement for any reason, except as otherwise provided in this Agreement and subject to any rights or obligations that have accrued prior to termination, neither party shall have any further obligation to the other party under this Agreement.
17.8 In addition to terminating Your access to the Services and/or locking Your account, the Company reserves the right, in its sole discretion, to prevent You from accessing the Website(s) and any of the Company's other websites or servers, and You shall have no claims against the Company in such regard.
17.9 If You have chosen to suspend Your account (for example, if You have set Responsible Gaming Limits on the Website(s), it is Your obligation to abide by this suspension for the duration of the period. If You open new accounts on any other Website(s) that may be operated by the Company while under a period of suspension or cooling off, the Company reserves the right but does not assume the obligation, to close all accounts as soon as detected.
17.10 If You have previously suspended Your account or limited Your access to the Services on one of the Company's Website under its Self-Imposed Responsible Gaming Limits (see the Player Protection Page), it is Your responsibility to refrain from opening a new account on other Website(s) and to place similar limits on accounts You may have previously opened on other Website(s) during the period of such limitations. While not assuming any obligation to do so, the Company reserves the right to apply Responsible Gaming Limits You have imposed on other Website(s). Neither the Company nor any of its respective Affiliates, third-party service providers and licensors, and their respective officers, directors, members, and employees shall be obligated to refund You any funds You may have wagered or won through such account. The Company has no responsibility to determine if You have implemented Responsible Gaming Limits on any other Pennsylvania Internet gaming site(s); such limitations have no impact on the Company Website(s), unless You are on the PGCB's Self-Exclusion List.
18.1 If any part of this Agreement is found to be invalid, illegal, or unenforceable in any respect, it will not affect the validity of the remainder of the Agreement, which shall remain valid and enforceable according to its terms.
18.2 No waiver by Us of any terms of this Agreement shall be construed as a waiver of any preceding or succeeding breach of any terms of this Agreement.
18.3 Unless otherwise expressly stated, nothing in this Agreement shall create or confer any rights or any other benefits to third parties.
18.4 Nothing in this Agreement shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship, or any other form of joint enterprise between You and the Company or any of its respective Affiliates or third-party service providers and licensors.
18.5 This Agreement contains the entire agreement between the Company and You, relating to Your use of the Software, the Website(s), and the Services and supersedes any and all prior agreements between the Company and You in relation to the same. You confirm that, in agreeing to accept this Agreement, You have not relied on any representations other than as specifically set forth in this Agreement.
18.6 The Company reserves the right, in its sole discretion, to transfer, assign, sub-license, or pledge this Agreement, in whole or in part, in the event of a reorganization of the corporate group in which the Company exists or in the event of a merger, sale of assets, or other similar corporate transaction in which the Company may be involved in.
18.7 As the End User, You agree not to transfer, assign, sub-license, or pledge in any manner whatsoever any of Your rights or obligations under this Agreement. You acknowledge that Unibet is a beneficiary of this Agreement.
18.8 Nothing in this Agreement shall be construed so as to grant You any security interest whatsoever over the assets of the Company, including, for the avoidance of doubt, on any amounts standing to the credit of Your account.
18.9 Pursuant to local, state, and/or federal law and regulations, You may be required to complete certain tax forms before winnings that exceed a taxable threshold can be released to You. By using the Services, You agree to comply in full with all applicable tax laws, and hereby release the Company from any liability associated with Your compliance therewith.
18.10 Paragraph and Section headings in this Agreement are inserted for convenience of reference only, shall not be deemed to be a part of the Agreement, and shall not define or affect the meaning, construction, or scope of any of the provisions of this Agreement.
19 Pennsylvania regulations
Notwithstanding anything contained herein, the Services are provided in accordance with, and subject to the provisions of, the Act, the Regulations, and the Company's Internal Controls for the operation of the Website(s). Notification of Federal prohibitions and restrictions regarding Internet gaming, specifically, any limitations upon Internet gaming as set forth in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA). The notice shall explicitly state that it is a Federal offense for persons physically located outside of the Commonwealth of Pennsylvania to engage in Internet wagering through a Pennsylvania Sportsbook or casino, unless explicitly authorized by the regulator.
20 Chat feature
20.1 As part of Your use of the Services, the Company may provide You with a chat feature through which You will be able to communicate with other End Users of the Service. The Company reserves the right, in its sole discretion, to monitor or review chat communications and to keep records of all statements made through such feature. Your use of the chat feature is subject to the following rules:
20.1.1 You shall not make any statements that are sexually explicit or offensive, including expressions of bigotry, racism, misogyny, hatred, or profanity;
20.1.2 You shall not make statements that are abusive, knowingly untrue, defamatory, harassing, or insulting to other End Users of the Service;
20.1.3 You shall not make statements that advertise, promote, reference, compare, or otherwise relate to any other commercial entities or third-party services;
20.1.4 You shall not make statements about the Company and/or its respective Affiliates, third-party licensors, or third-party service providers, or the Website(s) or any other website connected to the Company and/or its respective Affiliates, third-party licensors, or third-party service providers that are untrue and/or malicious and/or damaging to the Company and/or its respective Affiliates, third-party licensors, or third-party service providers, the Website(s), or any other Internet site affiliated with the Company and/or its respective Affiliates, third-party licensors, or third-party service providers;
20.1.5 You shall not make statements regarding means and methods of violating the terms of this Agreement, including, but not limited to, cheating techniques or soliciting others to engage in cheating;
20.1.6 while the Company is aware that English is not the first language of some of the End Users, English is the only language used and usable in the Service's chat feature; and
20.1.7 in the event of Your breach of any of the above provisions relating to the chat feature, the Company shall have the right to remove Your chat privilege or even temporarily or permanently terminate or lock Your account.
20.2 Please note that, when using the chat feature, any personally identifiable information that You submit, can be read, collected, or used by other End Users of the same chat feature and could be used by third parties to send You unsolicited messages. The Company is not and shall not be responsible for the personally identifiable information that You choose to submit via the chat feature.
21 Customer service department and special promotions
21.1 For service quality assurance, calls made by You to the Company's customer service department may be recorded.
21.2 You hereby expressly consent ("opt-in") to the Company using the contact details provided by You on registration (or attempted registration), including, but not limited to, phone numbers, residence address and email addresses, to occasionally contact You directly in relation to Your use of the Services or any other products or services offered by the Company and its respective Affiliates or third-party service providers or licensors from time to time.
21.3 The Company will not tolerate any abusive behavior exhibited by End Users of the Service to the Company's or its service provider's employees. In the event that the Company, in its sole discretion, deems that Your behavior, via telephone, live chat, email, or otherwise, has been abusive or derogatory towards any of the Company's or its Affiliate's or third-party service provider's employees, the Company shall have the right to block or terminate Your account.
21.4 The Company, its respective Affiliates, and third-party service providers and licensors may, from time to time, offer You special promotions. These promotions may be communicated to You by various means, including, but not limited to: (i) email; (ii) telephone; (iii) SMS text message; (iv) live chat; and (v) additional windows opening from within the Software.
21.5 The Company shall provide You with an opt-out option in relation to various types of marketing communications from the Company, and should You choose to opt-out from communications, the Company shall respect Your wishes in such regard.
22 Governing law and waiver of jury trial
This Agreement, the relationship between the parties, and any disputes or controversies arising on the subject of the Website(s), the Software, or the Services shall be governed by, and interpreted in accordance with, the laws of the Commonwealth of Pennsylvania. In the event a court of competent jurisdiction rules that Your waiver of Your right to file suit against the Company under Section 12 (Dispute Resolution), You hereby consent to the exclusive jurisdiction of the courts in the Commonwealth of Pennsylvania to resolve any disputes arising out of this Agreement. YOU AND THE COMPANY HEREBY WAIVE ANY RIGHT TO REQUEST A TRIAL BY JURY IN ANY LITIGATION WITH RESPECT TO ANY ASPECT OF THIS AGREEMENT. YOU ACKNOWLEDGE THAT YOU HAVE HAD THE OPPORTUNITY TO CONSULT WITH AN ATTORNEY WITH RESPECT TO THIS WAIVER.
23 Language discrepancies
This Agreement has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of this Agreement and the English language version, the meaning of the English language version shall prevail.
24 Player disconnection
24.1 The following provisions apply in the case of End User disconnection from the network server during game play:
24.1.1 in the case where no End User input is required to complete the game, the game shall produce the final outcome as determined by the random number generator and, upon reconnection, the game outcome is reflected in the game history table available to the End User;
24.1.2 in the case where End User input is required to complete the game, the game shall not produce the final outcome and, upon the reconnection of the End User to the network, the End User can return to the game state immediately prior to the interruption and complete it; and
24.1.3 in the case where the Geolocation Service has, at the outset of a playing session, verified the End User's physical presence in the Commonwealth of Pennsylvania, but, at a later point in the playing session fails to successfully verify the End User's continued physical presence in the Commonwealth of Pennsylvania the game in progress at the time of the subsequent failed location verification shall produce its final outcome and then the End User's playing session shall be terminated.
25 Sports Betting
The Unibet Sports House Rules can be viewed by clicking HERE.
25.1 These Betting Rules are inseparably linked to our Terms & Conditions of which they form a part, and acceptance of these Betting Rules is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
25.2 The minimum amount for a bet is $0.10. Your maximum amount for a bet differs between sports, leagues and bet types. You will see the exact $ values specified in the field where you enter the stake amount, when placing a bet. We make no guarantee that any bet placed within or for the maximum stake shall be accepted.
25.3 Unibet reserves the right to refuse the whole or any part of any bet request for any reason and at our sole discretion. Individual bet requests may be reviewed, and an alternative price/line or stake offered at our sole discretion.
25.4 Unibet accepts bets made online. Bets are not accepted in any other form (email, telephone, fax, etc.) and if received will be void, win or lose.
25.5 Unibet reserves the right to refuse/cancel any bet or part of a bet before the game starts and to make ambiguous bets void. We reserve the right to correct obvious errors (palpable) and apply revised odds/lines for final settlement across pre-game and in-play wagering.
25.6 Customers cannot cancel or change a bet once the bet has been placed and confirmed.
25.7 Bets will be accepted up to the advertised start time. If a bet is inadvertently accepted which includes an event after its start time, unless it is a live-betting event, the match/bet will be treated as a non-runner and voided.
25.8 Irrespective of which betting odds format you select for odds to be shown in your Customer account, all bets will be settled based on American odds.
25.9 Where we have reason to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has gained a material advantage (e.g. a score, ejection etc.) we reserve the right to void the bet, win or lose.
25.10 Unibet reserves the right to cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach, etc.
25.11 Unibet reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurrence: (i) the integrity of the event has been called into questions or (ii) match-fixing has taken place. Evidence may be based on the size, volumes or pattern of bets placed with Unibet across any or all our betting channels.
25.12 When an event is cancelled, all related bets will be void automatically and accounts refunded.
25.13 Dead-heat rules: If two, or more, selections finish in the same position, the stake will be divided proportionally. A Dead-heat is calculated by dividing the stake proportionally between the number of winners in the event. In a two-way Dead-heat (2 winners), your return will be half of what it could have been. Dead-heat rules are that it is the STAKE that is halved not the betting odds. In a three-way tie/dead-heat then the stake would be reduced to one third of the original stake. A $9 bet placed at 10/1 would become a $3 bet placed at 10/1.
25.14 If any match is abandoned due to injury, bad weather, crowd trouble, etc. all bets that have already been settled, until the time of abandonment, will stand. For example: If a soccer match is abandoned in the second half, all bets involving the 1st half will stand. What’s more, if there has been a goal scored, the first goal scorer market will stand, but the last and any time goal scorer bets will be void. For tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets will stand.
25.15 Unibet does not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases all bets will be deemed void.
25.16 Multiple bets that combine different selections within the same event are not accepted where the outcome of one affect or is affected by the other. If such a bet (related contingency) is taken in error, the bet will be cancelled.
25.17 Unibet offers you the ability to bet in play on a variety of global sporting events and while we do make every effort to ensure all live betting information is accurate, there may be situations where such information is incorrect, due to delays or otherwise. When checking live betting odds, live event start times or any other live event markets., please be aware that such information is provided as a guide only and we accept no liability for the outcome of any inaccuracies which may occur. It is the sole responsibility of the customer to check such information is accurate at the time of publication.
25.18 The official result is final for settlement purposes except where specific rules state the contrary.
25.19 The podium position in motor racing winter sports and cycling and any similar official ceremony or presentation in other sports are to be treated as the official result. Winnings will be credited to the Customer’s account following confirmation of the final result.
25.20 Unibet reserves the right to void any or all best made by any person or group of persons acting in an attempt to defraud us. This includes Bonus abuse and syndicated (repeat bet) activity.
25.21 Unibet reserves the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, Unibet reserves the right to cancel any bet that may have been accepted retroactively.
25.22 The maximum total winnings to any customer on any calendar day for bets placed with Unibet Sportsbook is $1,000,000.00 (hereafter the “Maximum Daily Pay-out”).
This is version 1.0 of the Unibet Terms & Conditions, last updated on 08/03/2023.