Responsible Gaming

We care about our players and want to ensure that any time spent with us stays fun. As part of our commitment to responsible gaming, we aim to make zero revenue from harmful gambling by 2023. As an award-winning responsible operator, all our customer support agents are experts when it comes to offering advice on how to reach out to professionals for help, and how to get support for anyone affected by gambling.

Betting should always be within your means and not negatively impacting you either financially, socially, or mentally. Follow the links below to discover our tips, tools, and guidance.

 

RG How to I keep it fun

How do I keep it fun?

Be proactive and try to stay aware of your habits. We have handy tracking tools available to help playing responsibly become second nature.

Take the self-assessment test

Answer nine questions about your gambling habits and find out if you may need help keeping your betting fun.


Take the test

Reality Check alerts

Keep track of your habits with Reality Check alerts. These notifications pop up every 15, 30 and 60 minutes with details on how long you have been playing, and how much you have won, lost, and wagered in that time.


Configure alerts

How do I limit my play

How do I limit my play?

Only spend the time and money you can afford, with our responsible gaming tools that limit your play.

 

Deposit Limit

Control how much money you can deposit every day, week, or month. Once you have hit your limit, you will not be able to deposit any more money until the limit resets.

Set deposit limit

Time Limit

Control how much time you spend logged in to our site every day, week, or month. Once you have hit your limit, you will not be able to log in to your account until the limit resets.

Set a time limit

Spend Limit

Control how much money you spend on our site every day, week, or month. Setting this limit can help you to stop chasing your losses, for example, if you set a spend limit of $100 per week on Casino, and then lose $100, you will not be able to play again until the limit resets.

We also consider the amount you win, so if you lose $50 and then win $50, you will still have a total of $100 to lose before being restricted.

Set a spend limit

Single Bet Limit

Control how much money you can spend in one bet.

Set a Single Bet limit

RG

How do I take a break?

If betting is having a negative impact and the limits you have set yourself are not doing enough to control your play, you can block access to your account for as long as you feel necessary.

Cool-off

Want to take a short break? Take a break from our products for any time between 3 and 30 days. When your cool off is set, you will not be able to access your account until the time frame has ended. Once the break is over, your account will automatically reactivate, and you will not be notified.

Go to Cool-off settings

Self-Exclusion

For a more complete break from gambling, block access to all licensed gambling operators in Pennsylvania for a period of 1 year, 5 years, or lifetime. Once you have confirmed your self-exclusion, you will be able to request a reactivation of your account by contacting the Pennsylvania Gaming Control Board at the end of the self-exclusion period.

Go to Self-Exclusion settings

rg

Can I get help & support?

Our trained customer support agents are always here to help with any questions or worries you may have and can assist you with setting limits or using any of our tools. We also recommend visiting the following trusted sites for support and guidance.

1-800-GAMBLER

The Council on Compulsive Gambling of Pennsylvania offer 24-hour, confidential help for those dealing with a gambling addiction, those in recovery, as well as for friends and families concerned about a loved one's gambling problem. If you or someone you know may be affected by problem gambling and wants help, call 1-800-GAMBLER.

Visit 1-800-GAMBLER

National Council on Problem Gambling

The NCPG provide free, confidential help by phone or online. Learn about how gambling works, get tips on how to stay in control and find a list of problem gambling treatment centers that offer support and advice.

Visit National Council on Problem Gambling

Gambling Therapy

Gambling Therapy is a free global service providing practical advice and emotional support in multiple languages to anyone negatively affected by problem gambling.

Visit Gambling Therapy

Underage Gambling

To reduce the chance of underage gambling, we ask for identification and documentation if we suspect a customer is under 21.

Although we dedicate a lot of time and resources to ensure there are no minors playing, we are always more effective if the responsibility is shared between us and the parents/guardians.

If you are worried that someone underage is using our site, please contact us via the Help Center and we will take the necessary steps. You can also use an internet filter to reduce the chance of underage gambling in your home.

Net Nanny

The best parental control and web filtering software. Block apps, filter websites, and gain complete visibility and control over your child's online activity.

Visit Net Nanny